Testimonials
These are some experiences boarding and day care clients have shared with us. We hope you find them helpful in choosing a facility to care for your dog. For more reviews, please search for us on Google to read all of the reviews.
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Thank you to our customers who have left these reviews so that others can benefit from your feedback. It is greatly appreciated.
Stacie B.
We have 2 pups. A 9 year old and a 10 month old. We were in search of occasional day care and occasional boarding for them. I spent two weeks very diligently touring and combing through hundreds of reviews for several local facilities. Some of the horror stories left by previous clients on these other places really left me nauseated. For every bad review there were 3 good reviews which was frustrating. Regardless of the good out totaling the bad, my gut just wouldn’t allow me to send my dogs to any of these other places. Our dogs and the care they receive in our absence is as important to us as child care was when our children were young. I thought it was a lost cause and was ready to change my search to in home care providers when a co-worker recommended The Brown Dog to me.
I had never heard of The Brown Dog which was surprising because it was so close to my home and I must have driven past it a hundred times. I quickly did an online search, skimmed the website and read the online reviews. Everything looked good on the surface so I reached out to Morgan explaining our dogs and their specific needs as well as requesting a tour of the facility. Morgan responded right away and I was able to go in and meet with her that very same day!
Morgan was warm and friendly and answered every single one of my very many questions. The place was clean and sanitary, well appointed with all the basic needs, and provided spacious indoor boarding kennels as well as outdoor play spaces. There were several dogs in attendance during my visit and each one seemed well adjusted and very happy. What a breath of fresh air this experience was!!
We scheduled an evaluation trial day of daycare and got all the paperwork done. Trial unfortunately didn’t go so great. My girl has a very strong personality mixed with lots of anxiety. My baby boy is extremely attached to his sister and doesn’t do well when separated from her. Rather than deciding my dogs were not a good fit and turning me away, and rather than accepting my dogs and putting them in uncomfortable situations in the future, Morgan suggested a second trial day. She wanted to introduce different dogs and try a different process. The safety and comfort of my dogs as well as the others in her care was her top priority and she was more than willing to do what she could to find a good fit. We greatly appreciated this care and attention.
Thankfully Morgan found a perfect recipe for my pups. They made some new friends and acclimated themselves well.
Since then my pups go to daycare on an every other week basis and they have also been boarded there for a 6 day stretch in April and a 4 day stretch in July. We couldn’t be happier!
The pups come home with big smiles and are EXHAUSTED from a day full of play! When we return they are excited to get out of the car and go in to see their new friends!
Highly recommended for both daycare and boarding.
Mike I.
'Morgan and her team at The Brown Dog Canine Care did an excellent job looking after my dog during a recent trip. The drop off and pick up process was easy and well organized, Morgan provided updates throughout the week and included the images attached(along with others) on this review. The add on packages (walks, play times, etc) are reasonably priced and well worth the extra charge. Overall I am very happy with the service they provided and they have become my go-to boarding/day care.'
Erin I.
'The Brown Dog, and Morgan, are wonderful!! Our pup is now a senior (rather proud and distinguished gentleman) who still wants to act a bit like a puppy. Morgan takes excellent care of Indy, is great at responding to emails or questions and is very helpful when booking. We are so lucky to have them nearby! Thanks Brown Dog!'
Shop O.
'We recently started bringing our 8-month old puppy Stevie to The Brown Dog and our experience has been OUTSTANDING! Morgan is a consummate professional in taking care of the dogs, ensuring that they are screened and healthy, communicating with the dog owners and handling all of the logistics of booking and payment. She is also very friendly and exudes a positive vibe, which is important as the pack leader for all the pups. Stevie doesn't have any siblings, so we're very grateful that she is getting such positive socialization with her new friends at The Brown Dog. We can tell that she is cared for and active at "school" because she is always so upbeat when we pick her up and then she is tuckered out in the evening when we return home. We highly recommend The Brown Dog to anyone looking for great care for their pup(s)!'
Cindy M.
'Wonderful experience boarding our 2 girls at The Brown Dog! We have 2 rescue mixed breed pups who are our world. One of our dogs has a difficult personality and is not easy for most people to handle. When I went to meet Morgan and tour her facility, I explained all the quirks we deal with, and Morgan was very empathetic and explained her vast experience working with dogs. Wow, was I impressed!! She made me feel completely comfortable that she could handle our challenging pup with ease and confidence. That is what I'm looking for in a boarding facility. We've had some disappointing experiences in our 8 years of boarding all over the capital district, but interacting with Morgan quickly changed our minds!
I appreciated the great portal she implemented to upload all of our dogs' documents, request a reservation, and input all of their instructions for boarding such as feeding and medications. It made dropoff seamless and quick since she had everything ahead of time. We were able to drop them off and be on our way, and everything was very organized!
When we returned to pick them up, it was the same-everything was neatly packed up and ready to go. We appreciated that all of their belongings were there, including their canned food from the fridge!
Let me tell you-I don't know what kind of magic Morgan works there, but our dogs have never been so calm after returning from boarding! We've had some unpleasant experiences elsewhere such as upset tummies and hoarse from barking so much, which broke our hearts. However, this time they were like new dogs! We both kept remarking throughout the day that they came home how CALM and HAPPY they both were! It was nothing short of miraculous! Again, I think it is a testament to Morgan's experience and training working with dogs of all breeds and personalities. She sent us pictures during our trip, kept us updated on how they were doing, and seemed genuinely invested in their care. It was so reassuring to us to know that she takes her business seriously, and is a true professional.
We're so happy to have found The Brown Dog, and can't recommend it enough! We have several upcoming reservations already booked!'
Mandy M.
'I’ve been taking Marco to The Brown Dog for daycare 2-3 times a week since it opened. Marco has some personality quirks and isn’t always the easiest dog to manage. Morgan and her team have been wonderful to him! I feel so happy to have a safe, caring place for Marco to go when I am at work for 10-11 hours a day. I get photos and updates on how he is doing and he’s been socializing with other dogs which is so helpful! I highly recommend their services!'
Sammi G.
'I have an anxious, loquacious German Shepherd. At times, he can be a lot to handle. It can be difficult to find trustworthy places capable of handing him. Morgan and staff do an excellent job easing both his and my own anxiety during his stays. I get regular updates and photos and can tell he is comfortable once he is there. Everyone is super accommodating. It is a relief knowing there is place I can trust to take care of my special little guy.'
Isadora P.
'Forever grateful that they were able to accommodate for our dog under special circumstances as well as our dog having behavioral issues. Very professional and would absolutely have them watch our dog again!'
Eloisa J.
'Before Morgan I was nerves dropping my dog off for daycare but Morgan is kind and truly cares about our pup. Bucky loves daycare and runs inside during drop off, we know he’s being taken care of and loved with his cuddle time and when we pick him up he’s still a well mannered boy. Morgan sends us updates on Bucky, he loves it and we feel comfortable knowing he’s in good hands. If you need a place for your doggy The Brown Dog Canine Care is the place to go.'
Eileen D.
'Morgan, I'm so happy we took Reggie to The Brown Dog Canine. I felt really good leaving him with you. You were so good with him, I feel like he had a good stay. I would deinitely bring him back to stay there again. Thank you!!!'
Alyssa C.
'We are so happy that we found Morgan and The Brown Dog Canine Care. We've boarded our 1 year old energetic dog with her twice, and both times he came home so happy! We've also used the daycare, and he gets so excited every time we pull up. Astro loves Morgan, and so do we! We know Astro is in good, very capable hands. Highly recommend The Brown Dog!'
Sarah K.
'We had our dog stay here and he had such a great time! He came home smelling amazing and super playful! He wasn't nervous at all to be dropped off and normally he is at other places. We have him booked three more times this year!'
Laura N.
'My dog boarded there for about a week or a little more. They took very good care of her, paid a lot of attention to her and played with her. It was a good experience. I definitely will take her back there.'
Erin R.
'Great experience for our dog. He is very nervous and we usually have to medicate him for boarding. Morgan and her staff were able to make him comfortable and calm to the point no meds were needed! We will definitely be going back.'